Before you enter Masjid al-Haram for Umrah, you normally need an Umrah permit booked through Nusuk, the official digital platform of the Ministry of Hajj and Umrah. This guide walks through the practical booking steps only. It does not explain ritual practice. For how to perform Umrah, ask a qualified scholar and use our step-by-step overview as a starting point only.
Quick answer
Short answer: Book an Umrah permit on the official Nusuk website or app. The Ministry of Hajj and Umrah lists the service as free, with an immediate result when a slot is available. Log in (often via Nafath), choose Umrah permit booking, pick a date and time, then issue the permit (Ministry service page).
At a glance
- Provider: Ministry of Hajj and Umrah (haj.gov.sa).
- Channels: Nusuk app and website.
- Cost: Free, according to the Ministry service page.
- Duration: Immediate when booking succeeds.
- Who it covers: Citizens, residents, GCC citizens and visitors (see the current service page for your case).
What the Umrah permit service is
The National Platform describes the service as an electronic way to request a permit to perform Umrah (my.gov.sa service 24401). You complete it on Nusuk, not on a travel agent’s private form.
Menu labels can change when the app updates. Always follow the wording shown on the day you book, and treat the Ministry of Hajj and Umrah page as the authoritative checklist.
Before you open Nusuk
A calm booking takes a few minutes when your account and travel details are ready. The National Platform lists prerequisites such as personal data and information about the visit (and, where relevant, an agent). Eligibility items on that page include creating a Nusuk account and, depending on your status, residency in the Kingdom or a valid Umrah visa. Confirm the list that applies to you on the official service page before you start.
Ready-to-book checklist
- Download Nusuk only from the App Store, Google Play or Huawei AppGallery listings linked from official pages
- Have your login method ready (Nafath / National Single Sign-On is commonly used)
- Know the date and preferred time window you want to book
- Keep your passport or residency details to hand if the form asks for them
- Use a stable internet connection; avoid booking on a borrowed phone
Tip
Pair this booking with your before-you-fly checklist so flights, hotel nights and permit timing match.
How to book on the Nusuk website
The Ministry’s English service page gives five clear steps for the web flow (Umrah Permit Application):
Book on the Nusuk website
1
Open the official service: from the Ministry details page, choose Execute Service (it sends you to Nusuk).
2
Sign in: log in or create a Nusuk account using National Single Sign-On (Nafath) when prompted.
3
Choose the service: select Umrah Permit Booking.
4
Pick a slot: choose an available date and time.
5
Issue the permit: confirm so the permit is issued.
The National Platform’s website path is similar: View Permits → Issue a Permit → Issue Umrah Permit → select date and time → issue (my.gov.sa).
How to book in the Nusuk app
If you prefer your phone, use the same official app listings above. The National Platform’s app path is:
Book in the Nusuk app
1
Open Nusuk: from the home screen, open the Umrah section.
2
Select the service: choose Issue Umrah Permit.
3
Pick a slot: select an available date and time.
4
Issue the permit: confirm and save or screenshot the confirmation shown in the app.
| Nusuk website | Nusuk app | |
|---|---|---|
| Best for | Larger screen, family bookings | Booking on the move |
| Login | Nafath / Nusuk account | Same account |
| Languages | Arabic and English (per National Platform) | Arabic and English |
| Cost | Free | Free |
If a slot is full or the booking fails
Busy days fill quickly. If no time appears, try another date or check again later on the official platform only. Do not pay a stranger who claims they can “unlock” a permit outside Nusuk.
Warning
Use only official Nusuk channels. Staff will not ask you to share one-time login codes on WhatsApp or social media. If something looks wrong, stop and contact the Ministry through the numbers on the National Platform service page (phone listed there: 9200028140).
Religious and legal questions
This page covers booking mechanics only. For rulings on ihram, tawaf, sa’i or other acts of worship, ask a qualified scholar. For permit rules, visa conditions and current requirements, follow Nusuk and the Ministry of Hajj and Umrah — not social-media summaries.
After the permit is issued
Save the confirmation in the app and keep a screenshot offline. Check the date, time and name on the permit before you travel into the Haram area. Your permit is for the booking window shown; if your plans change, return to Nusuk and follow whatever amend or rebook options the platform offers that day.
When the logistics are settled, shift your attention to preparation: what to pack, how you will move between Makkah and Madinah, and how your group will stay comfortable in heat and crowds. Those practical topics sit alongside this guide on the site; ritual detail still belongs with trusted scholars.
FAQ
Is the Umrah permit on Nusuk free?
Yes. The Ministry of Hajj and Umrah service page lists the cost as free. Always confirm the amount shown in Nusuk before you finish, in case the display changes.
Do I use the website or the app?
Either works. The Ministry lists both the Nusuk app and website as channels. Choose the one you can complete comfortably, and download the app only from the official store links.
Who can request an Umrah permit?
The Ministry lists visitors, GCC citizens, citizens and residents among the target groups. Exact eligibility for your passport or visa type is shown on the live service pages — check those rather than relying on a blog summary.
Where do I get help if Nusuk will not issue a permit?
Start with the error message in the app or website. For official support, use the contact details on the National Platform Umrah permit page or the Ministry’s own contact routes. Do not hand your login to a third party.
This article is practical travel guidance only and is not a religious ruling. Last checked 13 October 2026 against the Ministry of Hajj and Umrah and National Platform service pages. Menu names and availability change; follow Nusuk on the day you book.
Sources
- https://haj.gov.sa/en/E-Services/Umrah-Permit-Application
- https://my.gov.sa/en/services/24401
- https://services.nusuk.sa/nusuk-svc/services
- https://apps.apple.com/sa/app/nusuk-%D9%86%D8%B3%D9%83/id6469515422
- https://play.google.com/store/apps/details?id=com.moh.nusukapp&hl=en
- https://appgallery.huawei.com/app/C109925603